Privacy Policy


At Charlotte sy Dimby we always take your privacy very seriously. The respect of your private life is one of our greatest concern.

It is important that you read and understand the privacy policy as it will explain what personal information we collect from you and why we do this.

We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email.


This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any web or mobile view where this Privacy Policy appears.

By navigating to a on our website or mobile view, by transacting and by registering to our newsletter, you are agreeing to the terms of this Privacy Policy. If you ‘share’ www. content with friends through social networks – such as Facebook, Pinterest and Twitter – you may be sent cookies from these websites. We do not control the settings of these cookies and are not responsible for how these cookies work.

Collected information

To fufill orders we store the clients name, adress, email and phone number. This data is necessary to process to the shipping but is not shared with external third party other than our shipping partner. The information is saved on our secured website.

It is used for the sole purpose of your order, including delivery, payments and returns. It may also be used in specific cases to assist in the detection and prevention of fraud.

If you have subscribed to our newsletter we will collect your mail, first and last name. This data is safely secured on our mailchimp list. It is used to offer you promotional emails about new products, to send you special offers and promotions if you have consented for us to do. You may opt-out of receiving these messages at any time.

To enhance your shopping experience and best answer your needs we may collect several types of information from our customers and users such as :

  •  how many visitors we have to the website
  •  how many times they visit the website
  • how many times a user viewed specific webpages within our site

This data allows us to study, and then improve, how customers interact with our website - this is known as website analytics. Examples of analytical tools that we use are: Google Analytics

The information is collected through cookies. 


Cookies are small text files that are stored within your internet browser by the websites that you visit. In a similar way to many other websites, places cookies on your device to understand more about your visit and help us to enhance your experience.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

For further information about cookies :

If you register with us or continue to use our Website you agree to our use of cookies.

If you do not want to accept cookies from, you can change your browser settings so that cookies are not accepted. If you choose to do this, please be aware that our website may no longer function as intended.

Data retention

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under GDPR to minimise data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure of your personal data.

Visitor and customer right

Visitors and customers of the site have a right, at any time, of access, modification, correction and suppression of data, which relate to them.

If you require further information about our privacy policy, please send us an e-mail at

Applied rules

Our Privacy policy is in compliance with the French regulation and GDPR rules